SaaS Software Inside Sales Account Executive

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International executive with 20+ years of experience in B2B/C sales operations, key account management, business development, partnership acquisition, global expansion/localization, m/eCommerce/SaaS, multicultural digital marketing, multilingual client support operations, satellite office administration and remote team leadership.

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DIRECTOR - BUSINESS DEVELOPMENT EMEAA
Benchmark Internet Group, Los Alamitos, CA 2010-Present Business development for a pool of currently 70 different countries, providing local language sales/support in the corresponding times zones, project management for website localizations (successfully implemented German, Italian, European Portuguese & Brazilian Portuguese UIs), performed local Benchmark-branded sales office openings in the Philippines, Indonesia & Brazil including on-site training of staff, global affiliate & partner sourcing & development, international NGO/NPO acquisition & support specifically benefiting kids, created & successfully led online/offline advertising campaigns for international markets, strategic adviser to board of directors for EMEAA region.

WELLNESS COACH
European Wellness, Irvine, CA 2007-Present Analyzing clients' current health and physical condition in regards to stress factors such as work, family, relationship, eating habits, exercise levels, rest & sleep cycles, developing personalized strategies for im- provement and coaching through targeted step-by-step 1-on-1 implementation.

MARKETING MANAGER
NutriShop USA, Irvine, CA 2009-2010 * Contract assignment * Successfully completed 7-days/week project to establish grand opening franchise location in a high-profile setting in Central Orange County, CA.

OPERATIONS MERCENARY
Brookstone/Godiva/Blockbuster, Irvine/Mission Viejo/San Clemente, CA 2007-2009 * Multiple contract assignments * Recovered & led a corporate opportunity branch through the company’s five business-vital seasons including Thanksgiving, Christmas, Valentine’s, Easter and Mother’s Day, rebuilt team & regular clientele, executed cross promotions, controlled cash, payroll & inventory, visual merchan- dising, facility maintenance, saved from closing and rebuilt business through analyzing & identifying loca- tion demands, implementing a proactive approach to budget controlling (P&L), staff coaching & team development, premium level customer service.

STORE MANAGER
The Vitamin Shoppe Inc., Boise, ID & Irvine, CA 2005-2007 Successfully grand-opened & established two corporate, high volume $1M+ profit centers, supervised & developed staff, executed promotional & visual merchandising, inventory control, P&L management, facility maintenance. * Built and maintained a network of valuable marketing alliance partners within the first 6 months of store opening to help reach the branch's profit mark earlier while increasing business popularity and shaping customer loyalty. * Boosted net sales within the first year by 100 % through state-of-the-art, high-end customer service, resulting from hiring, coaching & leading a staff of highly knowledgeable and motivated professionals. * Recognized MVP for outstanding customer service in the district.

PROJECT & MARKETING MANAGER
Veno Establishment (Overseas) Ltd., Limassol, CYPRUS 2002-2005 Conducted extensive market research, identified trends, and managed multiple projects contemporaneously including brand building. Handled company law form changes and new business establishments. Processed all incoming and outgoing orders, handled various payment transactions, prepared sales forecasts and planned monthly budgets. Calculated and distributed periodic commissions and managed accounting for assigned group of companies. Designed numerous company formats, and performed daily updates on key figures via EDP. Assisted board of directors with solution development in major business areas, 90 % international travel & remote work. * Successfully completed project of manufacturing 2 editions of 1:1 duplicates of the world’s top 10 fragrances and introducing them to the Eastern & Western European markets. * Established upgraded personnel recruitment procedures including hiring process and benefits package. * Significantly improved phone handling techniques throughout the company. * Studied domestic and offshore tax laws. * Set-up customized accounts chart for a bookkeeping project. * Saved the company money through a strategic cost reduction program.

MANAGEMENT ASSISTANT
Enterprise Rent-A-Car, Denver, CO 2000-2002 Performed all duties in support of securing car rentals and complete customer satisfaction, including vehicle assistance, rate negotiating, contract-specific underwriting, damage and accident reporting, collections and accounting. Managed inventory control and vehicle maintenance. Conducted client satisfaction and competition rate surveys, marketed potential business partners and built strong relationships with key decision makers. Sold used cars, insurance protection packages as well as corporate account programs and benefits. * Established a superior level of customer service, raising the branch’s customer satisfaction index from 67 % to 80 % within 30 days in a strictly insurance replacement environment. * Won multiple customer satisfaction awards. * Educated staff members about fleet’s vehicle features and taught effective presentation and upselling skills. * Led the branch to the highest-ever income per car with superior sales efforts.

GENERAL MANAGER
Edeka AG, Wardenburg, GERMANY 1996-2000 Management of personnel in daily operations, including inventory purchasing and quality control, strategic price structuring, budgeting and controlling. Maintained A/P and A/R, prepared payroll and taxes, and performed accounting and administrative correspondence. Trained and supervised staff, and handled all customer and employee relations. Managed a domestic state lottery branch and an independent laundry and dry cleaning agency. * Increased the turnover of various products through targeted marketing and advertising campaigns. * Built long-term relationships with clients and vendors, which assisted in continuously raising the benchmark for customer service and building company image. * Exceeded headquarter-set sales goals, which elevated market share and profitability. * Lowered company’s operating costs substantially by contracting with new utility providers.

FOREIGN KEY ACCOUNT SALES MANAGER
Plumrose Deutschland GmbH & Co., Edewecht, GERMANY 1995-1996 Accepted and handled incoming orders for new and existing, foreign as well as domestic accounts. Prepared and processed turnover statistics on AS/400 system. Introduced new products to national and international markets, developed and supervised promotions, and prepared account visits and field services for companies. * Handled complete export procedures, significantly enhancing the effectiveness of all internal departments involved and improving the communication throughout the company. * Built and maintained a solid account base during an extremely volatile sales season. * Performed as an exclusive consultant for foreign markets and advised the director.

INTERNATIONAL SALES COORDINATOR
Big Dutchman International GmbH, Vechta, GERMANY 1994-1995 Handled all international inquiries, prepared quotes, and processed purchase orders. Managed multiple accounts via telephone/facsimile and personal inquiries. Supported field service sales with sample orders and follow-up service. Maintained and updated an extensive global agent database and worked proactively with technical services to spot difficulties prior to order processing. * Gained valuable technical knowledge, working with mechanics on new construction sites. * Led a multimillion-dollar project with local agency in Spain. * Trained Asian associates in sales & account management and communication techniques. * Participated as a member in an international agent meeting in Germany. * Documented a manual on utilization and functions of in-house Unix Intranet message system.

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BBS II Oldenburg, GERMANY
BA Business Administration (Management)

BBS I Oldenburg, GERMANY
AA Economics (Consumer Behavior)

BBS Wildeshausen, GERMANY
Technical Diploma (Sales, Marketing, Customer Relationship Management)

IEF Foreign Exchange Student Program, USA
Certification (Computer Technologies, French)

ESW Wardenburg, GERMANY
High School Diploma (English, French)

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  • ID#: 138330
  • Location: Irvine, CA , 92620

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