FOA:PBX OPERATOR - Memorial Health Services (tustin, CA)

FOA:PBX OPERATOR Department: Facility Ops:Crown Valley Schedule: Part:Time Shift: Days Hours: Weekends only 8:00am:4:30pm Job Details: About us: Job Responsibilities: Answer all calls within 3 rings. Direct all incoming telephone calls in an efficient and professional manner. Ensure coverage staff is aware of procedures and daily updates. Open and close the switchboard according to procedure, verifying calls forwarded appropriately. Communicate delays in opening or closing the switchboard to the supervisor. Receive, sort, and distribute all incoming materials. Keep on:hold time to a minimum. Check back with patient in short increments of time thanking patients for holding and informing them of call status. Maintain PBX Resource Manual. Operate the facsimile (fax) and copy machines. Assist with filing dailies in medical record according to department procedure. Perform any additional/miscellaneous duties (not inclusive of job description) as Qualifications/Skills: Experience: Prior office experience, preferably in the medical field. Must have a minimum of 1 year of customer service in any field. Must have worked with computers. Must have prior PBX or telephone experience. Education: High school graduate or equivalent. Administrative (Front Office) Medical Assisting Certificate preferred. Req Number: Source:

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