Field Service Technician
Job
Summary:
Dexian is seeking a Field Service Technician for an opportunity with a client located in Irvine, CA.
Responsibilities:
- Performs one or many of a wide range of installation tasks such as running conduit and cable, installing and connecting trays, racks and electronic hardware systems, connecting and testing both new and retrofit construction of audio/visual, computer server, network and telecommunications equipment
- Installs, upgrades and removes products ensuring coordinative engineering field change
- Assembles, installs and configures systems and equipment in accordance with site assessments and schematics
- Completes system programming and optimization as part of the installation process
- Completes final commissioning and integrated acceptance testing of electrical systems and associated equipment
- Ensures the commissioning and final acceptance of critical path equipment is conducted to clients requirements and in accordance with applicable industry standards (API, ABS, DNV, etc.)
- Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components
- Provides on-site end-user training on system operation, maintenance and limited troubleshooting
- Instruct and assign staff to provide technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation process
- Assign the testing and verification of hardware and support peripherals to staff to ensure that they meet specifications and requirements
- Oversee the build, testing, and modification of product prototypes using working models or theoretical models constructed with computer simulation
- Assign staff to analyze user needs and recommend appropriate hardware
- Direct technicians, engineering designers or other technical support personnel as needed
- Confer with engineering staff and consult specifications to evaluate interface between hardware and software and operational and performance requirements of overall system
Requirements:
- Bachelor's degree in computer science or related field or equivalent training/education required
- 10
years customer service related experience required - Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
- Expert ability to work independently and manage ones time
- Expert mentoring skills necessary to provide support and constructive performance feedback
- Expert knowledge of circuit boards, processors, electronic equipment and computer hardware and software
- Expert knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software
- Travels frequently to customer sites in performance of duties
- The employee must lift and/or move up to 50 pounds
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Estimated Salary: $20 to $28 per hour based on qualifications.
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