Customer Service Representative/Office Assistant
2.
0 Irvine, CA Irvine, CA Full-time Full-time $18 - $30 an hour $18 - $30 an hour 4 days ago 4 days ago 4 days ago Tuner Cult is seeking a reliable, motivated, and enthusiastic individual to become part of our team as a Customer Service Representative/Office Assistant.
The primary goal of the Customer Service Representative/Office Assistant is to ensure that customers receive the best service and support, while undertaking a variety of office support tasks.
The right person possesses outstanding listening abilities, exudes a highly positive and professional attitude, prioritizes customer satisfaction, demonstrates seasoned problem-solving skills, effectively communicates with upper management, and excels in demanding, high-pressure situations.
Job Duties and
Responsibilities:
Provide excellent customer service, must exude very helpful and energetic qualities Monitor and respond to customer emails on a daily basis Answer incoming calls for order-fulfillment, product/shipping inquiries, and other general customer care support needs.
Process customer returns in accordance with store policies Ensure own knowledge of products are at a level that enhances service results to customers.
Sort, process and distribute incoming mail and packages, as well as occasionally prepare outgoing mail and shipments.
Keep the office environment tidy and organized, ensuring that common areas are well-maintained.
Monitor the use of all office supplies, keeping track of inventory, ordering supplies on a regular basis, and ensuring the office has necessary materials for day-to-day operations.
Troubleshoot basic office equipment issues when needed, such as computers, printers and phones Address and resolve routine office-related problems and escalate more complex issues as needed.
Take on additional responsibilities based on the needs of the office.
Is reliable and dependable (consistently on-time and present).
Specialized Skills and Abilities:
Must be proactive and have the ability to work independently with minimal supervision Excellent written and verbal communication skills including a high-level of professional interaction with customers and employees.
Excellent at problem solving skills and able to deconstruct issues carefully and take decisive action when needed Is calm under pressure, manages stress and conflict productively and appropriately.
Defuses situations and avoids escalation.
Open to feedback, communicates well and takes action as required.
Ability to multitask and prioritize work Proven ability to maintain confidentiality and secure sensitive information Detail oriented, process-driven and must follow-through on all tasks and assignments Provides a positive personal example in attitude, behavior, work ethic, appearance in daily manner and representation of Tuner Cult.
Experience:
Minimum 3 year Customer Service experience.
Previous phone experience with outbound customer service.
Experience with Shopify and various shipping programs helpful.
Experience with creating and implementing new processes and procedures to improve office workflow and raise customer service standards a plus Education:
High School Diploma or GED Bachelor Degree (preferred) Job Type:
Full-time Pay:
$18.
00 - $30.
00 per hour Expected hours:
30 - 40 per week
Benefits:
401(k) Employee discount Flexible schedule Schedule:
8 hour shift Monday to Friday No nights No weekends Ability to commute/relocate:
Irvine, CA 92614:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
3 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Irvine, CA Irvine, CA Full-time Full-time $18 - $30 an hour $18 - $30 an hour 4 days ago 4 days ago 4 days ago Tuner Cult is seeking a reliable, motivated, and enthusiastic individual to become part of our team as a Customer Service Representative/Office Assistant.
The primary goal of the Customer Service Representative/Office Assistant is to ensure that customers receive the best service and support, while undertaking a variety of office support tasks.
The right person possesses outstanding listening abilities, exudes a highly positive and professional attitude, prioritizes customer satisfaction, demonstrates seasoned problem-solving skills, effectively communicates with upper management, and excels in demanding, high-pressure situations.
Job Duties and
Responsibilities:
Provide excellent customer service, must exude very helpful and energetic qualities Monitor and respond to customer emails on a daily basis Answer incoming calls for order-fulfillment, product/shipping inquiries, and other general customer care support needs.
Process customer returns in accordance with store policies Ensure own knowledge of products are at a level that enhances service results to customers.
Sort, process and distribute incoming mail and packages, as well as occasionally prepare outgoing mail and shipments.
Keep the office environment tidy and organized, ensuring that common areas are well-maintained.
Monitor the use of all office supplies, keeping track of inventory, ordering supplies on a regular basis, and ensuring the office has necessary materials for day-to-day operations.
Troubleshoot basic office equipment issues when needed, such as computers, printers and phones Address and resolve routine office-related problems and escalate more complex issues as needed.
Take on additional responsibilities based on the needs of the office.
Is reliable and dependable (consistently on-time and present).
Specialized Skills and Abilities:
Must be proactive and have the ability to work independently with minimal supervision Excellent written and verbal communication skills including a high-level of professional interaction with customers and employees.
Excellent at problem solving skills and able to deconstruct issues carefully and take decisive action when needed Is calm under pressure, manages stress and conflict productively and appropriately.
Defuses situations and avoids escalation.
Open to feedback, communicates well and takes action as required.
Ability to multitask and prioritize work Proven ability to maintain confidentiality and secure sensitive information Detail oriented, process-driven and must follow-through on all tasks and assignments Provides a positive personal example in attitude, behavior, work ethic, appearance in daily manner and representation of Tuner Cult.
Experience:
Minimum 3 year Customer Service experience.
Previous phone experience with outbound customer service.
Experience with Shopify and various shipping programs helpful.
Experience with creating and implementing new processes and procedures to improve office workflow and raise customer service standards a plus Education:
High School Diploma or GED Bachelor Degree (preferred) Job Type:
Full-time Pay:
$18.
00 - $30.
00 per hour Expected hours:
30 - 40 per week
Benefits:
401(k) Employee discount Flexible schedule Schedule:
8 hour shift Monday to Friday No nights No weekends Ability to commute/relocate:
Irvine, CA 92614:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
3 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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