MEMBERS SERVICES REP
United Agribusiness League United Agribusiness League Irvine, CA Irvine, CA Full-time Full-time $22 - $25 an hour $22 - $25 an hour 16 hours ago 16 hours ago 16 hours ago Job Title:
Member Service Representative Location:
Remote.
(Must be based within 3 hours of Pacific Time zone.
) Employment Type:
Full-Time/Hybrid Compensation - Non-exempt - hourly $22 - $25 or depending on experience Languages - Fluent Bi-lingual English/Spanish required About Us:
UnitedAg is a member-owned agricultural trade association dedicated to meeting its members' healthcare needs, promoting their interests with lawmakers, and helping them comply with legislation and regulations.
UnitedAg is a dynamic and customer-focused organization dedicated to providing top-notch services to our members.
Founded in 1980, UnitedAg has grown to over 100 employees, more than $250 million in annual revenue, and multiple offices throughout the west coast.
Our 1,000
agriculture-affiliated member organizations network and share creative ways to transform our industry.
To best serve our members, our mission is to bring innovative healthcare solutions to agribusiness by meeting our member's employee benefits needs, advocating for Ag with lawmakers, and helping members navigate complex regulations.
More importantly, we are empathetic, compassionate doers who are curious, kind, and versatile and eager to change the overall landscape of healthcare and delivery to the ag industry.
What we Offer:
Health benefits at $0.
00 out of pocket, Virtual Primary Care services, Telemedicine, mental health, prescription, dental, vision, life, and supplemental life coverage.
Flexible Spending:
Cafeteria-Section 125 Flexible Spending for medical and childcare expense reimbursements Retirement 401(k) options with employer match equal to 100% of your contributions, up to 5% of your salary.
Immediate vesting Fitness program:
Stay Healthy and receive reimbursement for some of your gym membership cost.
Paid time off:
Includes personal time off, birthday, jury duty, bereavement, and 9 major holidays Opportunities for career growth and advancement.
Professional development:
Includes leadership training, education reimbursement, and scholarship programs.
Leadership programs focused on enhancing the leadership and professional journey of our employees.
These include United University - Emerging leaders - and WomenAg Leadership Academy.
Please see our website for all the additional benefits we offer! About The Position UnitedAg is seeking talented and dedicated individuals to join our team as Member Service Representatives.
If you are a customer-focused individual who enjoys helping others, and you are looking for a hybrid full-time opportunity with a competitive salary and comprehensive benefits, we encourage you to apply for one of our Member Service Representative positions.
Join our team and make a positive impact in the agricultural industry while enjoying the benefits of professional growth and a supportive work environment.
As a Member Service Representative, you'll be an essential part of our team, responsible for providing exceptional service to our valued members.
You'll assist with inquiries, resolve issues, and ensure a positive experience for everyone you interact with.
This role reports to the Member Service Manager, and works collaboratively with internal teams, service providers, and members organizations.
Duties &
Responsibilities:
Assist Providers and Employers requesting benefits, eligibility, authorizations, claims concerns, solving complex issues, or referrals Process referral requests to other network providers hospital admission and pre-admit authorization requests Assist Members with eligibility issues, COBRA, claims & other concerns regarding their coverage Assist Pharmacies with eligibility issues, drug authorization, drug co-pays, research of RX claims issues Follow-up on phone logs, claim research, eligibility, medical, dental, vision, and prescription plan issues Provide support and guidance to team members Review member service procedures, publications, daily for one-call member resolution Maintain member satisfaction and retention Provide support, guidance, and training to new team members Maintain a 41-50 call per day minimum inbound/outbound total phone average Complies with established standards for call response time, length of call, availability, and call distribution Supports Member Portal, Provider Portal, and Membership inquiries.
Inquiries are logged daily in the monthly log to keep track of the call volume Any additional duties as assigned by the department manager/supervisor and as business dictates Essential Skills Fluent Bi-lingual Englis/Spanish required High School diploma required; college level course work preferred in Healthcare Administration 1 or more years of experience in healthcare and medical customer service, claims, or related position knowledge of medical terminology Proficient in Microsoft Office, Team, and Zoom Experience in Healthcare Benefits plans, Billing and Coding, and working in a high-volume call center Outstanding writing, and verbal/nonverbal communication skills Excellent customer service Team building skills; self-motivated, and collaboration abilities Career experience in healthcare industry is a plus Bilingual English Spanish required UnitedAg is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive and welcoming environment for all employees.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Member Service Representative Location:
Remote.
(Must be based within 3 hours of Pacific Time zone.
) Employment Type:
Full-Time/Hybrid Compensation - Non-exempt - hourly $22 - $25 or depending on experience Languages - Fluent Bi-lingual English/Spanish required About Us:
UnitedAg is a member-owned agricultural trade association dedicated to meeting its members' healthcare needs, promoting their interests with lawmakers, and helping them comply with legislation and regulations.
UnitedAg is a dynamic and customer-focused organization dedicated to providing top-notch services to our members.
Founded in 1980, UnitedAg has grown to over 100 employees, more than $250 million in annual revenue, and multiple offices throughout the west coast.
Our 1,000
agriculture-affiliated member organizations network and share creative ways to transform our industry.
To best serve our members, our mission is to bring innovative healthcare solutions to agribusiness by meeting our member's employee benefits needs, advocating for Ag with lawmakers, and helping members navigate complex regulations.
More importantly, we are empathetic, compassionate doers who are curious, kind, and versatile and eager to change the overall landscape of healthcare and delivery to the ag industry.
What we Offer:
Health benefits at $0.
00 out of pocket, Virtual Primary Care services, Telemedicine, mental health, prescription, dental, vision, life, and supplemental life coverage.
Flexible Spending:
Cafeteria-Section 125 Flexible Spending for medical and childcare expense reimbursements Retirement 401(k) options with employer match equal to 100% of your contributions, up to 5% of your salary.
Immediate vesting Fitness program:
Stay Healthy and receive reimbursement for some of your gym membership cost.
Paid time off:
Includes personal time off, birthday, jury duty, bereavement, and 9 major holidays Opportunities for career growth and advancement.
Professional development:
Includes leadership training, education reimbursement, and scholarship programs.
Leadership programs focused on enhancing the leadership and professional journey of our employees.
These include United University - Emerging leaders - and WomenAg Leadership Academy.
Please see our website for all the additional benefits we offer! About The Position UnitedAg is seeking talented and dedicated individuals to join our team as Member Service Representatives.
If you are a customer-focused individual who enjoys helping others, and you are looking for a hybrid full-time opportunity with a competitive salary and comprehensive benefits, we encourage you to apply for one of our Member Service Representative positions.
Join our team and make a positive impact in the agricultural industry while enjoying the benefits of professional growth and a supportive work environment.
As a Member Service Representative, you'll be an essential part of our team, responsible for providing exceptional service to our valued members.
You'll assist with inquiries, resolve issues, and ensure a positive experience for everyone you interact with.
This role reports to the Member Service Manager, and works collaboratively with internal teams, service providers, and members organizations.
Duties &
Responsibilities:
Assist Providers and Employers requesting benefits, eligibility, authorizations, claims concerns, solving complex issues, or referrals Process referral requests to other network providers hospital admission and pre-admit authorization requests Assist Members with eligibility issues, COBRA, claims & other concerns regarding their coverage Assist Pharmacies with eligibility issues, drug authorization, drug co-pays, research of RX claims issues Follow-up on phone logs, claim research, eligibility, medical, dental, vision, and prescription plan issues Provide support and guidance to team members Review member service procedures, publications, daily for one-call member resolution Maintain member satisfaction and retention Provide support, guidance, and training to new team members Maintain a 41-50 call per day minimum inbound/outbound total phone average Complies with established standards for call response time, length of call, availability, and call distribution Supports Member Portal, Provider Portal, and Membership inquiries.
Inquiries are logged daily in the monthly log to keep track of the call volume Any additional duties as assigned by the department manager/supervisor and as business dictates Essential Skills Fluent Bi-lingual Englis/Spanish required High School diploma required; college level course work preferred in Healthcare Administration 1 or more years of experience in healthcare and medical customer service, claims, or related position knowledge of medical terminology Proficient in Microsoft Office, Team, and Zoom Experience in Healthcare Benefits plans, Billing and Coding, and working in a high-volume call center Outstanding writing, and verbal/nonverbal communication skills Excellent customer service Team building skills; self-motivated, and collaboration abilities Career experience in healthcare industry is a plus Bilingual English Spanish required UnitedAg is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive and welcoming environment for all employees.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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