Labor Processing Specialist
Navien America Inc.
Navien America Inc.
Irvine, CA Irvine, CA Full-time Full-time $24.
75 - $26.
00 an hour $24.
75 - $26.
00 an hour 2 days ago 2 days ago 2 days ago Customer Care Irvine, CA Full Time What we are looking for The Customer Care division is responsible for all labor issues associated with warranty regarding the tankless water heater units.
The Customer Care Department works as a team and this candidate should have a strong team ethic and have the ability to work autonomously under their own initiative.
In additional to strong customer service skills, the post holder should have data entry or admin experience with good communication skills and an aptitude for attention to detail.
Responsibilities:
Standard Labor Claims Correspond with customers and process/decline labor claims Investigate RGA history, SAP & CIC history, provide instruction & paperwork, and retrieve & process supporting documentation Communicate payment information with contractor or end user Deliver monthly report for trend analysis Denials and Difficult Conversations Explain to upset and irate customers why their labor claim is being denied in a calm manner.
Explanations may also need to be typed up.
Recall for USA and Canada Correspond with customers and assist with finding a contractor Communicate payment information with contractor and provide instructions Process labor claims Technical Support Feedback Survey Request feedback from callers regarding their experience with technical support Compile data and report to management on a monthly basis Customer Service Support Register units over the phone for customers Answer general questions regarding warranty Fix registration issues when possible Gather unresolved issues and communicate with other departments as needed Skills:
Ambition to grow and take on new assignments/skills as needed.
Must be advanced in Microsoft office suite.
Must have extensive organizational skills, be able to prioritize and maintain all responsibilities pertaining to labor claims.
Effective time management and organizational skills.
Able to manage productivity goals and quality standards.
Excellent attention to detail.
Education/and or Related
Experience:
2-4 years' experience in a customer service role 1-3 years' experience in an administrative role or data entry role.
Pay Scale:
$24.
75/hr.
- $26.
00/hr.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
Other duties, responsibilities, activities may change or be assigned at any time with or without notice Benefits PPO Medical, Dental, Ortho, Vision, Rx, LTD and Life Insurance Employee-only premium covered at 100%, and dependent premium covered at 50% Optional Voluntary
Benefits:
STD, Hospital, Critical Illness, Accident, Discounted Pet Insurance Pre-Tax Flex Spending Accounts:
Health and/or Dependent Care 10.
5 Paid Holidays per calendar year Community Involvement Volunteer Day 401K Plan, 100% match on employee's contribution, up to a maximum of 5% Employee discounts on Navien products LinkedIn Learning License Life Style Spending Account:
You choose- gas, pet care, elder care, gym membership Work from Home Benefit WHO WE ARE Since 2006, Navien, Inc.
has become one of the fastest growing companies in the home comfort sector in North America and is now the leader in condensing technology, providing condensing tankless water heaters, combi-boilers, wall-hung boilers, and advanced water treatment solutions.
Navien's products possess state-of-the-art technology, high efficiency and reliable quality.
Navien has achieved international recognition for its sophisticated engineering and robust designs.
Backed by parent company, KD Navien, with more than forty years of experience with advanced boiler and water heating technology, Navien will continue its mission to provide high quality products.
Navien products are available in the United States and Canada through a selected network of wholesale distributors.
Navien Inc.
is an Equal Opportunity Employer.
Estimated Salary: $20 to $28 per hour based on qualifications.
Navien America Inc.
Irvine, CA Irvine, CA Full-time Full-time $24.
75 - $26.
00 an hour $24.
75 - $26.
00 an hour 2 days ago 2 days ago 2 days ago Customer Care Irvine, CA Full Time What we are looking for The Customer Care division is responsible for all labor issues associated with warranty regarding the tankless water heater units.
The Customer Care Department works as a team and this candidate should have a strong team ethic and have the ability to work autonomously under their own initiative.
In additional to strong customer service skills, the post holder should have data entry or admin experience with good communication skills and an aptitude for attention to detail.
Responsibilities:
Standard Labor Claims Correspond with customers and process/decline labor claims Investigate RGA history, SAP & CIC history, provide instruction & paperwork, and retrieve & process supporting documentation Communicate payment information with contractor or end user Deliver monthly report for trend analysis Denials and Difficult Conversations Explain to upset and irate customers why their labor claim is being denied in a calm manner.
Explanations may also need to be typed up.
Recall for USA and Canada Correspond with customers and assist with finding a contractor Communicate payment information with contractor and provide instructions Process labor claims Technical Support Feedback Survey Request feedback from callers regarding their experience with technical support Compile data and report to management on a monthly basis Customer Service Support Register units over the phone for customers Answer general questions regarding warranty Fix registration issues when possible Gather unresolved issues and communicate with other departments as needed Skills:
Ambition to grow and take on new assignments/skills as needed.
Must be advanced in Microsoft office suite.
Must have extensive organizational skills, be able to prioritize and maintain all responsibilities pertaining to labor claims.
Effective time management and organizational skills.
Able to manage productivity goals and quality standards.
Excellent attention to detail.
Education/and or Related
Experience:
2-4 years' experience in a customer service role 1-3 years' experience in an administrative role or data entry role.
Pay Scale:
$24.
75/hr.
- $26.
00/hr.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
Other duties, responsibilities, activities may change or be assigned at any time with or without notice Benefits PPO Medical, Dental, Ortho, Vision, Rx, LTD and Life Insurance Employee-only premium covered at 100%, and dependent premium covered at 50% Optional Voluntary
Benefits:
STD, Hospital, Critical Illness, Accident, Discounted Pet Insurance Pre-Tax Flex Spending Accounts:
Health and/or Dependent Care 10.
5 Paid Holidays per calendar year Community Involvement Volunteer Day 401K Plan, 100% match on employee's contribution, up to a maximum of 5% Employee discounts on Navien products LinkedIn Learning License Life Style Spending Account:
You choose- gas, pet care, elder care, gym membership Work from Home Benefit WHO WE ARE Since 2006, Navien, Inc.
has become one of the fastest growing companies in the home comfort sector in North America and is now the leader in condensing technology, providing condensing tankless water heaters, combi-boilers, wall-hung boilers, and advanced water treatment solutions.
Navien's products possess state-of-the-art technology, high efficiency and reliable quality.
Navien has achieved international recognition for its sophisticated engineering and robust designs.
Backed by parent company, KD Navien, with more than forty years of experience with advanced boiler and water heating technology, Navien will continue its mission to provide high quality products.
Navien products are available in the United States and Canada through a selected network of wholesale distributors.
Navien Inc.
is an Equal Opportunity Employer.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
