IT Support Engineer, Amazon Games
Amazon is all-in on games, and our mission is to be the most customer-obsessed company in the industry.
At Amazon Games, we're creating compelling games like New World, a sandbox MMO set on a supernatural continent in the 17th century, as well as other unannounced projects.
Amazon Games is seeking a highly talented and motivated IT Support Engineer to join our Live Operations team.
Key job responsibilitiesResponsibilities include:
Provide comprehensive technical support to Amazon Games employees Provide end user, Windows/Mac/Linux OS deployment and support Acquire and maintain current knowledge of relevant IT policies in order to provide technically accurate solutions to users.
Perform hardware procurement and asset managementTroubleshoot/support LAN and on-site servers via tickets, alerts and change managementCreate and maintain documentationHandle to completion requests and technical project work Assist with activities to triage and escalate any system or network outage to reduce downtime.
Follow, update and create standard operating procedures (SOP) to improve the internal IT teams' knowledge management across four locationsDaily work location is Irvine, CaliforniaOccasional travel to other cities may be requiredA day in the lifeAmazon Games applies the principles of Amazonian culture to the world of game design.
We have a diverse team of talented, creative people pairing their love of making games with the unique strengths that come with being part of Amazon.
Across all of our teams and locations, we are united by a common purpose:
to share great gaming experiences with customers around the world.
We believe in a future where everyone is a gamer and everyone can create, compete, collaborate and connect through games, and we are looking for the right people to help us build that future.
About the teamInclusive Culture, Work/Life Balance, & Career GrowthWe embrace our differences and are committed to furthering our culture of inclusion.
We offer ten employee-led affinity groups with 190 global chapters, innovative benefits, and annual and ongoing learning experiences (including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences).
Our team also puts a high value on work-life balance and offers flexible working hours.
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment.
Additionally, our team is dedicated to supporting you with mentorship and pathways for ongoing development.
We have a broad mix of experience levels and tenures, and are building an environment that celebrates knowledge sharing and promotes career choice.
We're looking for a new teammate who is enthusiastic, empathetic, curious, motivated, reliable, and able to work effectively with a diverse team of peers; someone who will help us amplify the positive & inclusive team culture we've been building.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
At Amazon Games, we're creating compelling games like New World, a sandbox MMO set on a supernatural continent in the 17th century, as well as other unannounced projects.
Amazon Games is seeking a highly talented and motivated IT Support Engineer to join our Live Operations team.
Key job responsibilitiesResponsibilities include:
Provide comprehensive technical support to Amazon Games employees Provide end user, Windows/Mac/Linux OS deployment and support Acquire and maintain current knowledge of relevant IT policies in order to provide technically accurate solutions to users.
Perform hardware procurement and asset managementTroubleshoot/support LAN and on-site servers via tickets, alerts and change managementCreate and maintain documentationHandle to completion requests and technical project work Assist with activities to triage and escalate any system or network outage to reduce downtime.
Follow, update and create standard operating procedures (SOP) to improve the internal IT teams' knowledge management across four locationsDaily work location is Irvine, CaliforniaOccasional travel to other cities may be requiredA day in the lifeAmazon Games applies the principles of Amazonian culture to the world of game design.
We have a diverse team of talented, creative people pairing their love of making games with the unique strengths that come with being part of Amazon.
Across all of our teams and locations, we are united by a common purpose:
to share great gaming experiences with customers around the world.
We believe in a future where everyone is a gamer and everyone can create, compete, collaborate and connect through games, and we are looking for the right people to help us build that future.
About the teamInclusive Culture, Work/Life Balance, & Career GrowthWe embrace our differences and are committed to furthering our culture of inclusion.
We offer ten employee-led affinity groups with 190 global chapters, innovative benefits, and annual and ongoing learning experiences (including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences).
Our team also puts a high value on work-life balance and offers flexible working hours.
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment.
Additionally, our team is dedicated to supporting you with mentorship and pathways for ongoing development.
We have a broad mix of experience levels and tenures, and are building an environment that celebrates knowledge sharing and promotes career choice.
We're looking for a new teammate who is enthusiastic, empathetic, curious, motivated, reliable, and able to work effectively with a diverse team of peers; someone who will help us amplify the positive & inclusive team culture we've been building.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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