Head of Customer Insights, Amazon Games
Job summaryAt Amazon Games, we believe in a future where everyone is a gamer and everyone can create, play, collaborate, and connect through games.
Across all our teams and locations, we're united by the drive to build that future together.
It's a big aspiration, but we think we can do it--we've got the power of Twitch, AWS, and most importantly, a diverse team of talented, creative people.
We're looking for the right folks to join us and help us create, publish, and support our games.
We are looking for a Head of Customer Insights who is passionate about delivering data driven insights and strategic and analytical thinking to drive crucial business decisions for our growing Amazon Games publishing business.
This is a full-time role, reporting to the Director of Global Marketing and Partnerships at Amazon Games, with a high level of interaction with leaders across Global Publishing, Development Studios, and Marketing.
WHAT YOU WILL DO:
In this role, you will lead the research efforts for the game publishing business.
You will work with leadership and other stakeholders across the business to understand requirements and recommend the best solutions for providing customer data and insights to inform global business, game and marketing decisions.
This includes customer segmentation, brand trackers, industry insights and trend reports, benchmarking reports, audience and opportunity sizing, product positioning and testing of marketing.
The right candidate loves to focus on discovering and answering not just what is happening, but why, and to connect multiple disparate data sources and observations to tell a story that helps surface new opportunities and influence our roadmaps.
You bring demonstrated experience in audience segmentation and industry research, customer insights and brand measurement in a consumer-facing business and will be responsible for:
Key job responsibilitieso Lead a small team of in-house researchers focused on ensuring video game titles and content are competitive and provide optimal product fit.
o Monitor industry trends and competitive landscape in order to proactively and independently suggest and execute quantitative and qualitative research to inform key decisions for existing and potential customers.
o Design, implement, and synthesize custom research, focus group, and playtest studies using internal resources and third party vendors.
o Discover, suggest, and integrate additional syndicated data sources that collectively enable us to triangulate into the best decision making via the best understanding of customer behaviors and needs.
o Assist with strategic input based on trends in pricing, timing, and value proposition associated with live operations and in-game content on a global basis.
o Lead analysis of customer usage patterns to drive deep insights, including trends and demographics.
Develop succinct updates for senior leadership describing not just what is happening, but why, and the implications of the data.
o Support writing of updates and deep dive documents for senior leadership.
o Ability and willingness to dive deep into the details but also take a higher-level strategic perspective (e.
g.
, understand our key business issues and develop research plans that will enable optimized decision making).
The role requires seamless movement from tactical (pulling data, writing surveys) to strategic tasks.
A day in the lifeAmazon Games applies the principles of Amazonian culture to the world of game design.
We have a diverse team of talented, creative people pairing their love of making games with the unique strengths that come with being part of Amazon.
Across all of our teams and locations, we are united by a common purpose:
to share great gaming experiences with customers around the world.
We believe in a future where everyone is a gamer and everyone can create, compete, collaborate and connect through games, and we are looking for the right people to help us build that future.
With the power of Twitch and AWS at your fingertips, you will have the chance to innovate in gameplay, creativity, marketing, and technology, while working alongside some of the smartest and most creative minds in the industry.
About the teamWe embrace our differences and are committed to furthering our culture of inclusion.
We offer ten employee-led affinity groups with 190 global chapters, innovative benefits, and annual and ongoing learning experiences (including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences).
Our team also puts a high value on work-life balance and offers flexible working hours.
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment.
Additionally, our team is dedicated to supporting you with mentorship and pathways for ongoing development.
We have a broad mix of experience levels and tenures, and are building an environment that celebrates knowledge sharing and promotes career choice.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Across all our teams and locations, we're united by the drive to build that future together.
It's a big aspiration, but we think we can do it--we've got the power of Twitch, AWS, and most importantly, a diverse team of talented, creative people.
We're looking for the right folks to join us and help us create, publish, and support our games.
We are looking for a Head of Customer Insights who is passionate about delivering data driven insights and strategic and analytical thinking to drive crucial business decisions for our growing Amazon Games publishing business.
This is a full-time role, reporting to the Director of Global Marketing and Partnerships at Amazon Games, with a high level of interaction with leaders across Global Publishing, Development Studios, and Marketing.
WHAT YOU WILL DO:
In this role, you will lead the research efforts for the game publishing business.
You will work with leadership and other stakeholders across the business to understand requirements and recommend the best solutions for providing customer data and insights to inform global business, game and marketing decisions.
This includes customer segmentation, brand trackers, industry insights and trend reports, benchmarking reports, audience and opportunity sizing, product positioning and testing of marketing.
The right candidate loves to focus on discovering and answering not just what is happening, but why, and to connect multiple disparate data sources and observations to tell a story that helps surface new opportunities and influence our roadmaps.
You bring demonstrated experience in audience segmentation and industry research, customer insights and brand measurement in a consumer-facing business and will be responsible for:
Key job responsibilitieso Lead a small team of in-house researchers focused on ensuring video game titles and content are competitive and provide optimal product fit.
o Monitor industry trends and competitive landscape in order to proactively and independently suggest and execute quantitative and qualitative research to inform key decisions for existing and potential customers.
o Design, implement, and synthesize custom research, focus group, and playtest studies using internal resources and third party vendors.
o Discover, suggest, and integrate additional syndicated data sources that collectively enable us to triangulate into the best decision making via the best understanding of customer behaviors and needs.
o Assist with strategic input based on trends in pricing, timing, and value proposition associated with live operations and in-game content on a global basis.
o Lead analysis of customer usage patterns to drive deep insights, including trends and demographics.
Develop succinct updates for senior leadership describing not just what is happening, but why, and the implications of the data.
o Support writing of updates and deep dive documents for senior leadership.
o Ability and willingness to dive deep into the details but also take a higher-level strategic perspective (e.
g.
, understand our key business issues and develop research plans that will enable optimized decision making).
The role requires seamless movement from tactical (pulling data, writing surveys) to strategic tasks.
A day in the lifeAmazon Games applies the principles of Amazonian culture to the world of game design.
We have a diverse team of talented, creative people pairing their love of making games with the unique strengths that come with being part of Amazon.
Across all of our teams and locations, we are united by a common purpose:
to share great gaming experiences with customers around the world.
We believe in a future where everyone is a gamer and everyone can create, compete, collaborate and connect through games, and we are looking for the right people to help us build that future.
With the power of Twitch and AWS at your fingertips, you will have the chance to innovate in gameplay, creativity, marketing, and technology, while working alongside some of the smartest and most creative minds in the industry.
About the teamWe embrace our differences and are committed to furthering our culture of inclusion.
We offer ten employee-led affinity groups with 190 global chapters, innovative benefits, and annual and ongoing learning experiences (including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences).
Our team also puts a high value on work-life balance and offers flexible working hours.
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment.
Additionally, our team is dedicated to supporting you with mentorship and pathways for ongoing development.
We have a broad mix of experience levels and tenures, and are building an environment that celebrates knowledge sharing and promotes career choice.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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