IT Support Eng I (ONS)
Job summaryAre you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon IT Services! We're looking for people who strive to Work Hard.
Have Fun.
Make History.
Amazon is seeking bright, adaptable, and hardworking applicants to join our IT Services organization as an IT Support Engineer.
IT Support Engineers work with Amazonians to provide and support the IT equipment and services that are used every day.
We treat Amazon employees as our customers and provide timely, accurate, and professional assistance.
Amazon's IT Services Support is the first point of contact for technical service requests for Amazon Corporate and its subsidiary employees worldwide.
The successful IT Support Engineer will be customer focused and motivated by team success.
You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests.
You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.
Responsibilities include:
Provide comprehensive technical support to Amazon Corporate employees Provide end user, Windows/Mac/Linux OS deployment and support Acquire and maintain current knowledge of relevant IT policies in order to provide technically accurate solutions to users.
Perform hardware procurement and asset managementTroubleshoot/support LAN and on-site servers via tickets, alerts and change managementCreate and maintain documentationTicket queue managementHandle to completion requests and technical project work Assist with activities to triage and escalate any system or network outage to reduce downtime.
Provide on call-support for Sev1 and Sev2 incidents Handle escalations from Level 1 support Follow, update and create standard operating procedures (SOP) to improve the teams' knowledge management.
Daily work locations include both Irvine and San Diego, CaliforniaOccasional travel to other southwest cities (SoCal, AZ, NV) may be required.
Estimated Salary: $20 to $28 per hour based on qualifications.
Have Fun.
Make History.
Amazon is seeking bright, adaptable, and hardworking applicants to join our IT Services organization as an IT Support Engineer.
IT Support Engineers work with Amazonians to provide and support the IT equipment and services that are used every day.
We treat Amazon employees as our customers and provide timely, accurate, and professional assistance.
Amazon's IT Services Support is the first point of contact for technical service requests for Amazon Corporate and its subsidiary employees worldwide.
The successful IT Support Engineer will be customer focused and motivated by team success.
You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests.
You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.
Responsibilities include:
Provide comprehensive technical support to Amazon Corporate employees Provide end user, Windows/Mac/Linux OS deployment and support Acquire and maintain current knowledge of relevant IT policies in order to provide technically accurate solutions to users.
Perform hardware procurement and asset managementTroubleshoot/support LAN and on-site servers via tickets, alerts and change managementCreate and maintain documentationTicket queue managementHandle to completion requests and technical project work Assist with activities to triage and escalate any system or network outage to reduce downtime.
Provide on call-support for Sev1 and Sev2 incidents Handle escalations from Level 1 support Follow, update and create standard operating procedures (SOP) to improve the teams' knowledge management.
Daily work locations include both Irvine and San Diego, CaliforniaOccasional travel to other southwest cities (SoCal, AZ, NV) may be required.
Estimated Salary: $20 to $28 per hour based on qualifications.
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