Lion 101: Mac OS X Support Essentials v10.7

Course DescriptionMac OS X Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on Mac OS X. This course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively supporting users of Mac OS X systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.Who Should Attend?Help desk specialists, technical coordinators, service technicians, and others who support Mac usersTechnical support personnel in businesses that use Macs for general productivity or creative designTechnical coordinators or power users who manage networks of computers running Mac OS X such as teachers and technology specialists who manage classroom networks or computer labsWhat You Will LearnThe troubleshooting process and how to become more efficient with available tools and resourcesMac OS X v10.7 features in depth, including how to find additional informationHow to prepare for Apple Certified Support Professional certificationPrerequisitesStudents should have the following prerequisite knowledge prior to attending this course:Lion 100 course recommended but not mandatoryBasic Mac OS X knowledgeBasic troubleshooting experiencehttp://www.fmctraining.com