Desktop Support Technician
Irvine, CA Irvine, CA Temporary Temp-to-hire Full-time Contract Temporary Temp-to-hire Full-time Contract $21.
00 - $23.
50 an hour $21.
00 - $23.
50 an hour Pomeroy is seeking a Desktop Support Technician for a 3 month Contract-to-Hire.
The ideal candidate has at least 2 years of experience in IT support and is able to work fully on-site in Irvine, CA.
Requirements 2
years of previous computer support experience A
certification a plus Apple device knowledge and proficiency a plus Excellent verbal and written communication skills Microsoft Office Suite, Windows Operating Systems, VPN, Remote Desktop tools, and Web-based applications Proficiency with LAN/WAN troubleshooting Ability to perform root cause analysis and determine appropriate course of action based on result General knowledge of computer networking Self-motivated and ability to work on multiple tasks Occasionally lift and/or move up to 20 pounds.
Responsibilities Resolve on-line, call in and in-person requests from client associates for business support related to their business tools Track and identify trends in business unit issues and provide recommendations for how to reduce number of issues Displays a high-touch, high quality customer service, by greeting customers upon entry to the service area Assess reported issues and as necessary work directly with Client's service providers for escalation and timely issue resolution.
Effectively communicate with Deskside Supervisor in regards to asset management and break/fix processes.
Provide setup and support services for conference rooms, including set up of audio visual equipment as necessary.
Manage site access via IT badge creation and access management system.
Provide white-glove service for VIP's for all incidents, service requests, etc.
Schedule and deliver an IT onboarding briefing for the first day of hire, with follow up Provide end user training in applications or operating system fundamentals.
Supports end users with virus/malware related issues; helps repair systems; train end users on safe and secure IT behaviors.
Investigate and resolve Service Desk tickets (Incidents, Problems, Service Requests) as assigned.
Collect equipment from offboarding employees.
Follow established Asset Management processes in a timely manner to ensure accuracy of inventory quantities and locations Report any potential problem cases to the Level II technician and/or Deskside Supervisor.
(Build a proactive environment) Perform IMAC-related tasks as assigned.
Job Types:
Full-time, Contract, Temp-to-hire Pay:
$21.
00 - $23.
50 per hour
Benefits:
401(k) Dental insurance Health insurance Schedule:
Day shift Monday to Friday No weekends Ability to commute/relocate:
Irvine, CA 92612:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Desktop Support or Help Desk:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
00 - $23.
50 an hour $21.
00 - $23.
50 an hour Pomeroy is seeking a Desktop Support Technician for a 3 month Contract-to-Hire.
The ideal candidate has at least 2 years of experience in IT support and is able to work fully on-site in Irvine, CA.
Requirements 2
years of previous computer support experience A
certification a plus Apple device knowledge and proficiency a plus Excellent verbal and written communication skills Microsoft Office Suite, Windows Operating Systems, VPN, Remote Desktop tools, and Web-based applications Proficiency with LAN/WAN troubleshooting Ability to perform root cause analysis and determine appropriate course of action based on result General knowledge of computer networking Self-motivated and ability to work on multiple tasks Occasionally lift and/or move up to 20 pounds.
Responsibilities Resolve on-line, call in and in-person requests from client associates for business support related to their business tools Track and identify trends in business unit issues and provide recommendations for how to reduce number of issues Displays a high-touch, high quality customer service, by greeting customers upon entry to the service area Assess reported issues and as necessary work directly with Client's service providers for escalation and timely issue resolution.
Effectively communicate with Deskside Supervisor in regards to asset management and break/fix processes.
Provide setup and support services for conference rooms, including set up of audio visual equipment as necessary.
Manage site access via IT badge creation and access management system.
Provide white-glove service for VIP's for all incidents, service requests, etc.
Schedule and deliver an IT onboarding briefing for the first day of hire, with follow up Provide end user training in applications or operating system fundamentals.
Supports end users with virus/malware related issues; helps repair systems; train end users on safe and secure IT behaviors.
Investigate and resolve Service Desk tickets (Incidents, Problems, Service Requests) as assigned.
Collect equipment from offboarding employees.
Follow established Asset Management processes in a timely manner to ensure accuracy of inventory quantities and locations Report any potential problem cases to the Level II technician and/or Deskside Supervisor.
(Build a proactive environment) Perform IMAC-related tasks as assigned.
Job Types:
Full-time, Contract, Temp-to-hire Pay:
$21.
00 - $23.
50 per hour
Benefits:
401(k) Dental insurance Health insurance Schedule:
Day shift Monday to Friday No weekends Ability to commute/relocate:
Irvine, CA 92612:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Desktop Support or Help Desk:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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