Customer Care Resolution Associate
3 Day Blinds (Corporate) 3 Day Blinds (Corporate) Irvine, CA Irvine, CA Full-time Full-time $18.
00 - $19.
50 an hour $18.
00 - $19.
50 an hour 13 hours ago 13 hours ago 13 hours ago With over 40 years of success, 3 Day Blinds has become the leading national retailer and manufacturer of quality custom made blinds, shades, draperies and shutters.
We help transform our client's homes and workplaces by offering a wide variety of products that add beauty and comfort to every space.
It takes a talented group of individuals to do what we do, and we do it together as One Team.
We strive to create a culture of learning and opportunity, and most importantly, an environment where you can feel passionate and connected to your work every day.
As a Customer Care Resolution Associate, you will ensure our internal and external clients receive the superior client experience that is part of our brand promise and Core Values.
We are looking for ambitious and driven individuals to join our growing Customer Care team.
We operate in a high-performance, dynamic culture and our work atmosphere is entrepreneurial.
If this sounds like it could be you, read on! WHAT'S IN IT FOR YOU Hourly rate range:
$18.
00 - $19.
50 In addition to competitive pay, you'll receive benefits including medical, dental, vision, time off with and a 401(k) plan with a degree of employer matching.
We provide short-term and long-term disability benefits at no cost to you! In addition, we offer company-paid life and accidental death and dismemberment insurance with opportunities to elect additional voluntary insurance plans as well.
We offer eligible employees six weeks of paid parental leave to bond with a child following birth, adoption, or foster placement.
Enjoy amazing discounts on our 3 Day Blinds products as well as access to various other exclusive discount.
This role currently operates in a work-from-home setting, but will have the opportunity to occasionally meet in-person in the future for meetings and training sessions.
By applying to this position you are acknowledging you will be based in and work-from-home in the greater Orange County, CA area Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate's education, experience, skills and potential.
HOW YOU'LL CONTRIBUTE Provide high caliber support to our sales team of Design Consultants and Installers.
Answer questions and resolve inquiries from our valued clients related to product, warranty, installation, parts & repairs.
Provide valuable insight to improving overall client experience through constant feedback.
Contribute to achieving key organizational success factors (call metrics and responsiveness on resolution of inquiries).
Respond timely to client inquiries while keeping adherence to assigned schedule, phone time and resolution time.
Delight the client by exceeding expectations with their window covering needs ATTRIBUTES FOR SUCCESS Able to identify and execute resolution on a variety of customer service issues in a prompt manner Provide a superior client experience by projecting patience, empathy, caring, and sincerity in voice tone and words A self-starter who consistently meets established productivity, schedule, call monitoring and survey score standards Adaptable to change, with an ability to learn new skills and retain information Team-oriented with a positive outlook and willingness to go above and beyond An exceptional written and verbal communicator Detail-oriented, flexible, and able to multitask in a fast paced environment Focused on providing exceptional service to both internal and external customers Comfortable with computers, with an ability to navigate multiple systems at once REQUIRED High school diploma or equivalent work experience Ability to work full-time, five days a week with one of those days on Saturday (mandatory) Experience in a Customer Service based role Strong communication skills Proficient in Microsoft Office technology.
PREFERRED Experience in a call center environment is preferred #LI-SF1.
Estimated Salary: $20 to $28 per hour based on qualifications.
00 - $19.
50 an hour $18.
00 - $19.
50 an hour 13 hours ago 13 hours ago 13 hours ago With over 40 years of success, 3 Day Blinds has become the leading national retailer and manufacturer of quality custom made blinds, shades, draperies and shutters.
We help transform our client's homes and workplaces by offering a wide variety of products that add beauty and comfort to every space.
It takes a talented group of individuals to do what we do, and we do it together as One Team.
We strive to create a culture of learning and opportunity, and most importantly, an environment where you can feel passionate and connected to your work every day.
As a Customer Care Resolution Associate, you will ensure our internal and external clients receive the superior client experience that is part of our brand promise and Core Values.
We are looking for ambitious and driven individuals to join our growing Customer Care team.
We operate in a high-performance, dynamic culture and our work atmosphere is entrepreneurial.
If this sounds like it could be you, read on! WHAT'S IN IT FOR YOU Hourly rate range:
$18.
00 - $19.
50 In addition to competitive pay, you'll receive benefits including medical, dental, vision, time off with and a 401(k) plan with a degree of employer matching.
We provide short-term and long-term disability benefits at no cost to you! In addition, we offer company-paid life and accidental death and dismemberment insurance with opportunities to elect additional voluntary insurance plans as well.
We offer eligible employees six weeks of paid parental leave to bond with a child following birth, adoption, or foster placement.
Enjoy amazing discounts on our 3 Day Blinds products as well as access to various other exclusive discount.
This role currently operates in a work-from-home setting, but will have the opportunity to occasionally meet in-person in the future for meetings and training sessions.
By applying to this position you are acknowledging you will be based in and work-from-home in the greater Orange County, CA area Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate's education, experience, skills and potential.
HOW YOU'LL CONTRIBUTE Provide high caliber support to our sales team of Design Consultants and Installers.
Answer questions and resolve inquiries from our valued clients related to product, warranty, installation, parts & repairs.
Provide valuable insight to improving overall client experience through constant feedback.
Contribute to achieving key organizational success factors (call metrics and responsiveness on resolution of inquiries).
Respond timely to client inquiries while keeping adherence to assigned schedule, phone time and resolution time.
Delight the client by exceeding expectations with their window covering needs ATTRIBUTES FOR SUCCESS Able to identify and execute resolution on a variety of customer service issues in a prompt manner Provide a superior client experience by projecting patience, empathy, caring, and sincerity in voice tone and words A self-starter who consistently meets established productivity, schedule, call monitoring and survey score standards Adaptable to change, with an ability to learn new skills and retain information Team-oriented with a positive outlook and willingness to go above and beyond An exceptional written and verbal communicator Detail-oriented, flexible, and able to multitask in a fast paced environment Focused on providing exceptional service to both internal and external customers Comfortable with computers, with an ability to navigate multiple systems at once REQUIRED High school diploma or equivalent work experience Ability to work full-time, five days a week with one of those days on Saturday (mandatory) Experience in a Customer Service based role Strong communication skills Proficient in Microsoft Office technology.
PREFERRED Experience in a call center environment is preferred #LI-SF1.
Estimated Salary: $20 to $28 per hour based on qualifications.
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