Customer Success Support Coordinator
IntelligenceBank IntelligenceBank Irvine, CA Irvine, CA Full-time Full-time Estimated:
$38.
4K - $48.
6K a year Estimated:
$38.
4K - $48.
6K a year Company Description With an enviable, multi award winning product portfolio, IntelligenceBank is leading the way when it comes to innovative marketing operations solutions.
A rapidly scaling, innovative and enthusiastic organisation, we believe in surrounding ourselves with good people.
We strive to deliver the best outcomes for our customers, our partners and our people and to deliver on our brand promise to Make Work Seem Less.
Job Description To ensure we bring our value of Six Star Service to life for our customers, we're looking for an experienced Customer Success Support Coordinator to join our North American team.
Reporting to the VP of Customer Success, you'll own all North America customer support tickets and drive the team to provide resolution within our SLAs.
This is a hybrid role with 1-2 days based in our Irvine, CA office.
Our Customer Success team is high performing and works on a variety of projects so no 2 days are ever quite the same.
Here's a look at some of the things you'll be across on any given day:
Be the first point of contact for Help Desk tickets from Customers and own all customer support tickets through resolution.
Investigate and respond to Help Desk tickets and other tasks as assigned via email, phone and online meetings in accordance with SLA's and any established deadlines Configuration of platform as required which may include but not be limited to databases (forms), workflows, alerts, groups, permissions, building custom web pages (HTML, CSS, JS) Partner with QA and Product teams on issues to determine solutions for customers or raise Jira tickets to escalate if needed Liaise with the Technical Services team on requirements requiring technical services such as Single Sign On, Custom URL, integrations and data migrations.
Raise Jira tickets to request work to be completed Assist Customer Success Managers, and Implementation Managers with change requests, troubleshooting, and technical queries for customer platforms Setup & configure custom demo sites to support the sales teams needs Qualifications To be successful in this role you'll be highly motivated and able to multi-task within a fast-paced entrepreneurial environment.
We're looking for someone with the ability to get involved at a deep technical level combined with business acumen and great communication & problem solving skills is vital.
Read on and see if you've got what it takes to be part of this high performing team:
Customer Service/Support delivery experience within a SaaS/software or professional services consulting business Proficiency with building web pages using HTML, CSS, and JS Passion for solving business and technology challenges with leading edge solutions Energetic, motivated and driven with highly developed relationship skills Well-developed mediation and negotiation skills Exposure to large marketing team-based environments Prior experience supporting sales teams with RFP responses Prior experience with Zapier is an advantage Familiarity with API integrations and building integrations via Postman is a bonus Additional Information We're always interested in knowing about your motivations and aspirations and how they might align with our goals.
We aren't looking to tick a lot of boxes and our focus isn't just on the role today but its future opportunities and potential, after all, who knows what you could be doing this time next year?! Next Steps:
Once you've applied, your application will be reviewed by one of our team and you'll be updated by phone or email regarding its status.
Our application process includes phone screening, face to face interviews covering behavioural and technical questions that address our values as well as the requirements of the role you've applied for and, finally, references and criminal history checks.
So apply now and we look forward to getting to learn more about you! _ We're a 2023 Circle Back Employer & commit to replying to every applicant.
_ Job Type:
Full-time A rapidly scaling, innovative and enthusiastic organisation, we believe in surrounding ourselves with good people.
We strive to deliver the best outcomes for our customers, our partners and our people and to deliver on our brand promise to Make Work Seem Less.
Qualifications To be successful in this role you'll be highly motivated and able to multi-task within a fast-paced entrepreneurial environment.
We're looking for someone with the ability to get involved at a deep technical level combined with business acumen and great communication & problem solving skills is vital.
Read on and see if you've got what it takes to be part of this high performing team:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$38.
4K - $48.
6K a year Estimated:
$38.
4K - $48.
6K a year Company Description With an enviable, multi award winning product portfolio, IntelligenceBank is leading the way when it comes to innovative marketing operations solutions.
A rapidly scaling, innovative and enthusiastic organisation, we believe in surrounding ourselves with good people.
We strive to deliver the best outcomes for our customers, our partners and our people and to deliver on our brand promise to Make Work Seem Less.
Job Description To ensure we bring our value of Six Star Service to life for our customers, we're looking for an experienced Customer Success Support Coordinator to join our North American team.
Reporting to the VP of Customer Success, you'll own all North America customer support tickets and drive the team to provide resolution within our SLAs.
This is a hybrid role with 1-2 days based in our Irvine, CA office.
Our Customer Success team is high performing and works on a variety of projects so no 2 days are ever quite the same.
Here's a look at some of the things you'll be across on any given day:
Be the first point of contact for Help Desk tickets from Customers and own all customer support tickets through resolution.
Investigate and respond to Help Desk tickets and other tasks as assigned via email, phone and online meetings in accordance with SLA's and any established deadlines Configuration of platform as required which may include but not be limited to databases (forms), workflows, alerts, groups, permissions, building custom web pages (HTML, CSS, JS) Partner with QA and Product teams on issues to determine solutions for customers or raise Jira tickets to escalate if needed Liaise with the Technical Services team on requirements requiring technical services such as Single Sign On, Custom URL, integrations and data migrations.
Raise Jira tickets to request work to be completed Assist Customer Success Managers, and Implementation Managers with change requests, troubleshooting, and technical queries for customer platforms Setup & configure custom demo sites to support the sales teams needs Qualifications To be successful in this role you'll be highly motivated and able to multi-task within a fast-paced entrepreneurial environment.
We're looking for someone with the ability to get involved at a deep technical level combined with business acumen and great communication & problem solving skills is vital.
Read on and see if you've got what it takes to be part of this high performing team:
Customer Service/Support delivery experience within a SaaS/software or professional services consulting business Proficiency with building web pages using HTML, CSS, and JS Passion for solving business and technology challenges with leading edge solutions Energetic, motivated and driven with highly developed relationship skills Well-developed mediation and negotiation skills Exposure to large marketing team-based environments Prior experience supporting sales teams with RFP responses Prior experience with Zapier is an advantage Familiarity with API integrations and building integrations via Postman is a bonus Additional Information We're always interested in knowing about your motivations and aspirations and how they might align with our goals.
We aren't looking to tick a lot of boxes and our focus isn't just on the role today but its future opportunities and potential, after all, who knows what you could be doing this time next year?! Next Steps:
Once you've applied, your application will be reviewed by one of our team and you'll be updated by phone or email regarding its status.
Our application process includes phone screening, face to face interviews covering behavioural and technical questions that address our values as well as the requirements of the role you've applied for and, finally, references and criminal history checks.
So apply now and we look forward to getting to learn more about you! _ We're a 2023 Circle Back Employer & commit to replying to every applicant.
_ Job Type:
Full-time A rapidly scaling, innovative and enthusiastic organisation, we believe in surrounding ourselves with good people.
We strive to deliver the best outcomes for our customers, our partners and our people and to deliver on our brand promise to Make Work Seem Less.
Qualifications To be successful in this role you'll be highly motivated and able to multi-task within a fast-paced entrepreneurial environment.
We're looking for someone with the ability to get involved at a deep technical level combined with business acumen and great communication & problem solving skills is vital.
Read on and see if you've got what it takes to be part of this high performing team:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
